Refund Policy

At UIX Digital, we are committed to delivering high-quality web development services and ensuring client satisfaction. Due to the nature of custom digital work, refunds are subject to the specific conditions outlined below. We encourage all clients to review this policy carefully before engaging our services.

All projects require an advance deposit before work commences. This deposit is non-refundable once work has begun, as it covers the time invested in project discovery, planning, research, and initial development. The deposit amount is agreed upon prior to project kickoff and confirmed in writing.

A full refund of any amount paid may be considered only in the following circumstances:

• The project has not yet started and no work has been initiated
• UIX Digital is unable to deliver the agreed scope of services due to circumstances on our end
• A mutual written agreement to cancel the project has been reached before any deliverables are produced

If a client requests cancellation after work has commenced, a partial refund may be considered at the sole discretion of UIX Digital. The refund amount, if approved, will reflect the remaining balance after deducting fair compensation for all work completed up to the point of cancellation. This includes design, development, communication, and research hours.

Refunds will not be issued under any of the following circumstances:

• The client changes their mind or project direction after work has begun
• Project delays are caused by the client — such as late provision of content, assets, feedback, or approvals
• Delivered work has been reviewed and approved by the client
• The project has been fully or substantially completed as per the agreed scope
• Disputes arising from subjective design preferences not outlined in the original brief

Custom Solution Development projects are non-refundable upon commencement due to the significant time, planning, and technical resources dedicated from the start. Clients are strongly advised to clarify all project requirements before work begins to avoid misalignment.

To submit a refund request, please contact us in writing at hello@uixdigital.com with your project details and reason for the request. All refund requests will be reviewed within 5–7 business days. Approved refunds will be processed via the original payment method where possible.